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Centrepoint KSA
Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
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Tracking and Delivery
8
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
Do you deliver to countries outside Saudi Arabia?
View all 8
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
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Returns Policy
30
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was SAR 200 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
View all 30
Returns Process
11
How do I return an order?
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
To which store can I return my Shoexpress purchases from CentrepointStores.com?
Can I book a return online?
When will you pick up the products I want to return?
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My Account
11
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
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Orders
9
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
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Shipping
13
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
What is ShukranFast?
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Payments
28
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
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In-Store
14
Where's my nearest Centrepoint store?
What time are your stores open until?
How can I pay for my order?
How do I apply for a job at Centrepoint?
What if I have other questions?
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Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Warranty
0
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
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Kiosk
0
Sourced From Items
11
Who can I reach out to if I need help with ‘sourced from’ products?
What is the limit on returning ‘sourced from’ products?
Can I return ‘sourced from’ products?
Are ‘sourced from’ eligible for free shipping?
Do I receive two shipments if my order consists of both Centrepoint and ‘sourced from’ products under the same order number?
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Other Information
20
Who is responsible for the warranty of the products purchased through your website including ‘sourced from’ products?
Alinma Bank Promotion T&C
Banque Saudi Fransi Promotion T&C
Arab National Bank Promotion T&C
Al Rajhi Bank Promotion T&C
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Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Centrepoint Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?