You can return your products in three easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
    For Click & Collect orders, registered customers should select the pickup location from their saved addresses, however if you are a guest customer, reach out to the call centre to place your return request and pickup address form.
  2. Wrap and seal your products in their original packaging.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.

II. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Saudi Arabia. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store. Shoexpress products can only be returned to a Centrepoint store.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund.
  4. Don't forget to check our returns policy first to see which products you cannot return. Please note, you will not be able to return Home Centre furniture, or any Home Box product you've ordered by Scheduled delivery, to stores.
  5. If you’ve paid by cash or SADAD, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. Splash, Lifestyle, Shoemart and Babyshop Credit Notes can be redeemed for purchases of each corresponding brand, either online or in-store. You will not be able to redeem Shoexpress Credit Notes in Centrepoint stores, however - you will need to do so online or in a Shoexpress store.
  6. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
  7. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging.
  2. Call us on 800-111-10CP (800-1111027) to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 7-14 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher. If you’ve paid by SADAD, you’ll receive a My Credit refund (for registered users) or a Return Voucher (for guest users).