Tracking and Delivery
-
When will I receive my order?
Order before 12:00 PM and receive your products within 2 business days in Riyadh, Jeddah and Dammam.
Orders placed before 12:00 PM to other areas will be delivered in 4 business days.
Your delivery details will be displayed on your checkout page as you shop.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Can I change my delivery address after I've placed my order?
No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Can I book a preferred delivery time?
No. Orders for Riyadh, Jeddah and Dammam will be delivered in 2 business days, and orders to other areas will be delivered in 4 business days, as long as you place your order before 12:00 PM.
Delivery usually occurs between 8:00 AM and 7:00 PM. If you are not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Do you deliver to countries outside Saudi Arabia?
We're sorry, at the moment we only deliver to addresses within Saudi Arabia.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
Of course! Call us on 800-111-10CP (800-1111027) and we'll sort it out.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Do I need to show my ID when my order arrives?
Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your National ID or Iqama Number. You will also be required to provide your name and signature.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Can someone else receive my order on my behalf?
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (National ID or Iqama Number).
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Who can I reach out to if I have any questions in tracing the shipment?
We are happy to help, please get in touch with us via the Contact Us page.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.