You'll be able to return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

If you've bought Shoexpress products online, you'll only be able to return them to Centrepoint stores. You use your cash refund to buy a new product right away or a Credit Note which you can spend on or a Shoexpress store.

Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.